• Sir Ganga Ram Hospital (SGRH) has implemented best international market practices and security policies, rules and technical measures to protect the personal data that it has under its control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. Security measures comply with industry standard security safeguards. However, for any data loss or theft due to unauthorized access to the User’s electronic devices through which the User avails the Services, SGRH shall not be held liable for any loss whatsoever incurred by the User.

• SGRH shall take all reasonable precautions to preserve the confidentiality and prevent any corruption or loss, damage or destruction of the data and information provided by you on the WebSite.

• You are informed that use of internet may be susceptible to a number of frauds, misuse, hacking and other actions that could affect payment instructions / other instructions to your bank through the payment gateway. SGRH shall aim to provide security to prevent the same, there cannot be any guarantee from such internet frauds, hacking and other actions that could affect payment instructions / other instructions including result in delay or failure in processing the instructions. SGRH shall not be responsible for the same.

• All personal medical information will be kept confidential. It will only be disclosed to those involved with your treatment or care or persons involved in the process of evaluation of your information including but not limited to medical treatment, procedure, services etc. or an organization, which may be responsible to evaluate your treatment expenses. If such data has been requisitioned by any government agency/department/body and/or any law enforcement agency, SGRH shall be entitled to share the same on receipt of a written notice in this regard.

• All the information provided to SGRH by a User, including Personal Information will be used :-

   a. for the purpose of providing you the Services,
   b. for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes,
   c. for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates
   d. for communication purpose so as to provide You a better way of booking appointments and for obtaining feedback in relation to the Practitioners and their practice.

• Certain services on the WebSite may require authentication procedures and enable you to access such services by using a user ID and password. SGRH shall take reasonable care to ensure the security of and to prevent unauthorized access to the services, which are part of the WebSite, however you will be the sole and exclusive owner of user ID and the password. It is your responsibility to ensure the confidentiality and protection of your user ID and password and will not reveal to any third party. You are urged to change your password at regular intervals. In addition to user ID and password, SGRH may, at its discretion, require you to adopt such other means of authentication

• You are cautioned that use of cyber-cafe/shared computer for payment transaction at a shared terminal is risky and you are urged not to use a cyber-cafe/shared computer terminal for any such transactions.

Information and Documents required :
• You are solely responsible for the medical, health and personal information you provide in SGRH. The advice of the doctor will depend upon the information you provide in SGRH

• User discretion is advised while submitting/uploading your required personal and clinical information on the specified place and selecting the Doctor for seeking appropriate advice related to condition of the patient. This information shall include patient’s details including contact details, medical history, testing/investigations results/reports, prescriptions, card holder name and other relevant details

• If the information provided by you is false/deceptive/inaccurate or misleading, SGRH reserves the right to cancel your appointment without assuming any liability whatsoever. Hence, it’s advised to submit/upload all relevant and accurate information on the portal

• The information provided by you may be used by for the purpose of services including analysis, research, training and disclosure (where required) to its affiliates, agents and government authorities

• The information provided by you can be kept with SGRH indefinitely and can be used without revealing your identity

Gateway Security
• We wish to make your payment process a secure and convenient experience, and invite you to carefully read these Terms and Conditions which govern the use of this Online Payment Facility.

• We use all reasonable endeavors to ensure the integrity of the Online Payment Facility’s Security. Despite our endeavors breaches of security and confidentiality could occur. You acknowledge that we are not liable for any loss suffered by you as a result of any breaches in security.

• You are responsible for keeping the computer you are making the payment from free from viruses and malicious programs, and maintaining all appropriate security measures.

• You acknowledge that your failure to do so may lead to, amongst other things, the interception of data by unauthorized parties. We shall have no liability to you whatsoever if you suffer any loss that is caused wholly or in part by your failure to keep secure the computer you are making a payment from.

PAYMENT
• When SGRH receives a transaction instruction from you in respect of any services or products on the WebSite, through appropriate mode, SGRH will be entitled to debit any payment plus any charges payable for the transaction from the account you have specified. You may also be directed to a third party site to enable processing of a transaction in which event such transaction will be governed by the terms and conditions of such third party site. SGRH shall not be liable (a) if any transaction does not fructify or may not be completed or (b) for any failure on part of the bank or the credit card or the third party site or agency to perform any of its obligations or (c) in respect of any loss or damage arising directly or indirectly out of the decline or acceptance of authorization for any transaction, for any reason whatsoever.

• In respect of any transactions permitted by SGRH via its WebSite from time to time, SGRH's own records of such transactions, maintained through computer systems or otherwise, including the recording of the time of the transaction(s), shall be conclusive proof of the genuineness and accuracy of such transactions and shall be accepted as conclusive evidence and binding on you for all purposes.

Cookies :
• SGRH, like many other websites uses “Cookies”. Cookies are small data files that a Website stores on your web browser. These are used for the purpose of storing your preferences previous activities browsing activities, profiling and tracking behaviour on this Website. By visiting SGRH Website you acknowledge, accept and expressly authorize SGRH for the placement of Cookies on your web browser

LIMITATION OF LIABILITY FOR USE OF THE SITE
• You agree and undertake that SGRH, its affiliates and any of their respective officers, directors, employees, or agents will not be liable, whether in contract, tort, strict liability or otherwise, for any direct, punitive, special, consequential, incidental or indirect damages (including without limitation lost profits or lost opportunity) arising out of or in connection with the use of this WebSite website or Hyper-link web Site or a third party site, or with delay or inability to use the WebSite website or a Hyper-link Site, even if SGRH is made aware of the possibility of such damages. This limitation on liability includes, but is not limited to, transmission of any viruses which may infect a user's equipment, unauthorized access, operator errors, theft, failure of mechanical or electronic equipment or communication lines, telephone or other connect problems, strikes or other labour problems or any force majeure. SGRH cannot and does not guarantee continuous, uninterrupted or secure access to the WebSite.

PRIVACY STATEMENTS
• This Privacy Policy applies to Services that are owned and operated by SGRH. SGRH does not exercise control over the sites displayed as search results or links from within its Services. These other sites may place their own cookies or other files on the Users’ computer, collect data or solicit personal information from the Users, for which SGRH is not responsible or liable. Accordingly, SGRH does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such Website s, nor does SGRH guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such Websites. The inclusion or exclusion does not imply any endorsement by SGRH of the Website, the Website’s provider, or the information on the Website. If you decide to visit a third-party website linked to the Mobile apps/ Website, you do this entirely at your own risk. SGRH encourages the User to read the privacy policies of that Website.

• The Website may enable User to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. Such Users, including any moderators or administrators, are not authorized SGRH representatives or agents, and their opinions or statements do not necessarily reflect those of SGRH, and they are not authorized to bind SGRH to any contract. SGRH hereby expressly disclaims any liability for any reliance or misuse of such information that is made available by Users or visitors in such a manner.

• SGRH may at any time modify this Privacy and Security Policy of Use of the site without any prior notification to you. You can access the latest version of the User Agreement at any given time on the WebSite. You should regularly review the Terms & Conditions on the WebSite. In the event the modified Privacy and Security Policy is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Privacy and Security Policy of Use of this site.

• By using the services or by otherwise giving us your information, you will be deemed to have read, understood and agreed to the practices and policies outlined in this privacy policy and agree to be bound by the privacy policy. You hereby consent to our collection, use and sharing, disclosure of your information as described in this privacy policy.
Non-Refundable :
• Fees associated with the service change are non-refundable.
• Service charge will be beared by the customer.